Customer Service Tip for Morning Establishments
Friday, November 7th, 2008I’m not a morning person. I like to sleep and don’t like to stop sleeping until about 10 a.m. I am not, however, crabby in the morning. We all know those people … stay far, far away from them until they’ve woken up entirely.
Today I encountered a crabby morning person and this time it impacted my experience at a place that typically does a good job with customer experience … Panera. So my tip for morning establishments … don’t hire or schedule someone for the morning shift if they aren’t a morning person.
P.S. As I was snacking on part of a bagel left over from my morning meeting, I remembered a little nutritional tidbit that just killed me:
Twix candy bar – 286 calories; 14 grams fat; 37 grams carbohydrate
Panera Cinnamon Crunch bagel – 430 calories; 8 grams fat; 81 grams carbohydrate
I knew it wasn’t healthy, but never imagined it was THAT bad.