AT&T Sucks
Ok … maybe not really … at least I don’t honestly thinks so, but I am hoping they are savvy enough to keyword search those two little words and might actually see this rant on my measly, under-posted blog.
Yes, it’s been a while since I’ve posted. Mostly, I’ve been busy. Traveling, out-of-town guests and work have made life a little crazed … in a good way. And the thing that was none of your business … I’m still a little preoccupied with that … in a really good way. But I’d say the biggest challenge is that I’ve been without Internet service at home for a few weeks.
AT&T knows when I’m having issues because there’s no activity on the line. They’re even smart enough to call and ask if I’m having issues (a voice mail when I got home tonight). The call was a nice touch (I assume to keep me from getting so frustrated that I change services), but I think they could be even smarter.
The message asked me to call them if I’m having issues. Yeah … I already know that I can call them. I just really don’t want to … the thought of doing so makes me cringe … and I don’t think I’m the only one.
I called a few weeks ago. “Grace” in India (and I don’t really believe that’s her name) was pleasant, but I had some difficulty understanding her. Ultimately, she couldn’t help and I ended up with Ching, who claimed he was in “California” (and I don’t really believe he was). Ching was not so pleasant … condescending mostly … and there’s nothing I despise more than a condescending IT person. Plus, after talking to him … I’m still without service.
OK … now I’ve gone and offended three groups … please know I really don’t mean to generalize or stereotype … and I’m not blaming the AT&T team in India or “California” … I just wish the jobs were kept in America or at least that the team was trained to be empathetic and helpful. I’ve shared my experience with lots of people and hear the same sentiments as mine.
Hello … AT&T … maybe you don’t suck, but you do have some issues to fix. And now, I just have to get my gumption up to call and get my Internet fixed!